In short: Do not cancel your Apple Music subscription during the Apple One free trial period. You’ll be refunded for the cost of Apple Music when the free trial is over, and Apple One converts to a paid subscription.
Apple One bundles up to six Apple subscriptions, including Apple Music, for one lower monthly price. However, sometimes Apple Music is not working with Apple One. Let’s solve the issue.
Sign out then sign back in
The first thing you should do when Apple Music is not working with Apple One is sign out of your Apple ID on your device and then sign back in.
On your iPhone or iPad, open the Settings app. Tap on your name, then tap on Media & Purchases. Then, tap on Sign Out. Go back to Media & Purchases again to sign back in.
On macOS, launch the App Store. From the Store menu at the top of the screen, click Sign Out then sign back in. This should solve any issues with Apple Music and Apple One.
Often, it takes some time for Apple to recognize your subscription to their services. By signing out and then signing back in, you force Apple to “refresh” your subscription status.
Don’t cancel Apple Music after joining Apple One
If you decide to sign up for the Apple One free trial, please don’t cancel your Apple Music subscription because Apple will do it for you automatically.
If you activate your Apple One account and then cancel your Apple Music, there’s a possibility that the latter won’t work. It will keep asking you to join and charge you for the service.
I once canceled Apple Music manually thinking that my Apple One subscription would take effect immediately. I had to resubscribe to Apple Music to restore music access.
According to Apple customer service, independent subscriptions to services included with Apple One, like Apple Music for example, cancel automatically when you’re billed for Apple One.
You’ll receive access to Apple Music again if you choose to continue with Apple One after the free trial ends. Once you’re billed, the service (Apple Music) will be restored.
If you want to regain Apple Music access prior to this, you can sign up for the service again separately by managing your subscriptions. To learn how, see this page.
Anyway, for any current Apple Music subscribers, if you want to jump into Apple One, your current service will still get charged during the free trial.
This is stated on the Apple One free trial page VERY VERY CLEARLY.
Once the Apple One free trial is over and you decide to renew, you’ll receive an automatic, prorated refund for any remaining time on your independent subscriptions.
Purchase the service but don’t confirm
If you sign up for Apple One on an iOS device but Apple Music is not showing that you’re subscribed and keeps asking you to sign up for a free trial, I’ve managed to find a workaround.
Through trial and error, the only way to fix this is to purchase the service but don’t double-click or thumb-print to confirm. Do this on each device that shows the Apple Music offer.
Cancel the purchase and magically it recognizes the Apple One Music subscription. You don’t have to go through the hassle of restarting your device or signing out and back multiple times.
Basically, go through the motions of subscribing to Apple Music on its own, but cancel at the payment step. Then it would start working correctly on your iPhone or iPad.
Cancel Apple One and subscribe again
If you’ve tried the above troubleshooting steps but Apple Music is still not working with Apple One, then you should cancel your Apple One subscription and then subscribe again.
A friend of mine had this issue and it drove him crazy. He told me that he decided to cancel his Apple One subscription and subscribe again. It worked instantly.
I assume that canceling your Apple One subscription and then subscribing again was able to resolve the issue because you gave up your free trial period in doing so.
Remember, do not cancel Apple Music during the Apple One free trial. You’ll be refunded for the cost of Apple Music when the free trial is over, and Apple One converts to a paid subscription.
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