In short: If Apple Music Replay is not working, you may need to play more music and listen to more songs while making sure the “Use Listening History” setting is turned on.
Replay is Apple Music’s answer to Spotify Wrapped.
Apple Music Replay includes statistics on the number of different artists you’ve listened to, the songs you’ve listened to, and a total count of how many minutes you’ve spent listening to music.
However, many people have reported Apple Music Replay not working or not loading properly. In this article, let’s take a look at several reasons why the feature is not working.
You need to play more music
If you notice Apple Music Replay is not working or it hasn’t been updating for a while, you might need to play more music and listen to more songs on the Apple Music app.
According to Apple, you need to listen to enough music to qualify.
Look for a progress bar on the Replay site to see how much music you need to listen to. As soon as you’ve played enough music, you’ll get a notification that your Replay is ready.
On the Replay website, you can gauge qualification with a personalized progress bar. Both playlist and insights eligibility happens with the same listening threshold.
The “Use Listening History” setting is OFF
If you’re positive that you’ve been listening to enough music but your Apple Music Replay is not working, it could be that the “Use Listening History” setting is OFF.
To make sure that Apple Music Replay is loading properly, make sure that “Use Listening History” is turned on. Also, make sure it’s turned on for all of your devices.
On your iPhone or iPad, go to Settings > Music and turn on Use Listening History.
On your Mac computer, open the Apple Music app, then go to Music > Settings and click the General tab. Select Use Listening History and make sure it’s turned on.
On your Android device, open the Apple Music app. At the top of the Apple Music app, tap on the More button. Then, tap on Settings, then turn on Use Listening History.
The truth is, disabling the “Use Listening History” feature will turn off the entire play count recording on the Apple Music app on all of your devices under the same Apple ID.
That means by disabling this setting, you’re no longer gathering the data (on that device) that Apple uses to populate and update playback-based features like Replay.
Also, if you’ve disabled the “Use Listening History” feature for most of the year, there’s no way to recover your Replay stats since you’ve never shared your playback info to begin with.
So to make your life easier, here are three instances when you should choose to disable or enable the “Use Listening History” feature on the Apple Music app.
Apple Music Replay is not as detailed as Spotify Wrapped
If you notice that your Apple Music Replay stats are not updating even though you’ve been using the app, it’s because the app is not as detailed as some people would like to think.
For example, say you’ve reached the 10,000-minute milestone in February. The “Total Minutes Milestone” won’t show a new date until you hit the next milestone, which could be 20,000.
Some people suggest that the next milestone after 10,000 minutes is 25,000. And the next milestone after 25,000 minutes is 50,000 minutes, which isn’t quite detailed.
Apple Music Replay is known for having loading problems
I know I’m just reiterating the problem, but it’s been a known issue that Apple Music Replay is not working, and in some cases, not loading properly (the logo just keeps loading forever).
For some reason, Apple Music doesn’t accurately track the correct songs and statistics for many users. In my case, it’s showing songs I’ve listened to in the last week and not the whole year.
Here’s what one Apple Music user had to say about this issue:
“I’m having the same issue. My playlists look the same as they did at the beginning of the year. It has barely changed and the play counts are inaccurate.”– Sunnie, Apple Music user
Unfortunately, it’s a technical issue within the Apple Music Replay feature and it’s been posted several times. The solution is to try accessing your Replay page on a different device.
For example, one of my friends said her Apple Music Replay wouldn’t work for her on the Safari browser on her phone, so she tried the Chrome browser and it worked.
In my case, Apple Music Replay wasn’t loading on my mobile device (iOS), so I tried accessing my Replay page on my laptop and it loaded up instantly.
However, I had to clear the Apple Music cache on my phone and then it synced with what I saw on my laptop browser. It’s tedious work, but it’s what worked for me so far.
At the end of the day, don’t expect the Apple Music Replay to work smoothly because it’s still a new feature. It’s been frustratingly sporadic for a lot of people too.
Let’s just hope Apple makes improvements soon.