So, you’ve lost access to your Spotify account from all devices for no reason. You’ve tried asking for a password reset, but you didn’t get an email whatsoever.
Your public profile page is still accessible, but you have no way to log in although you are a Spotify customer paying from a Premium subscription. Does this sound familiar?
Let’s talk about the reasons why your Spotify account was “deleted”.
Remember, Spotify doesn’t delete inactive accounts, so your music library and playlists will stay available. There is so much misleading information on the internet so keep this in mind.
Someone hacked into your Spotify account
If you feel like your Spotify account was deleted, there’s a possibility that someone hacked into your account. It sucks, but stuff like this happens sometimes.
There was a time when my account was hacked and signed out suddenly (from all devices) as I was in the middle of a song. My email account was hacked too.
I reached out to Spotify’s customer service, and thankfully, Spotify support helped me recover my account safely by changing my email and then resetting my password.
Use this anonymous contact form. With this contact form, you can reach them without access to your Spotify account or the email that was used to create that account.
You should receive an email response in your inbox from the Spotify response team. You should also check your junk folder for any email messages from Spotify.
If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it’s from a no-reply email address.
Support usually answers within 24 to 48 hours.
If you’re unable to reach a Spotify customer service agent, be patient and try again during a different time of day in case the “live chat” option is currently unavailable.
As long as you’ve been using Spotify without any malicious intent, I doubt that Spotify as a business would try to sabotage a paying customer, though it may feel like you’ve been betrayed.
If you’re still struggling to chat with a Spotify employee, try making a new account with a different email, then access your old Spotify profile if you’ve made it public.
If your old Spotify account is public, go to your old profile from a new account, then go through your playlists one by one, copying the songs from each to new playlists.
I know it’s a lot of work but this you’re just playing the hands you were dealt. Unfortunately, this workaround won’t help you with accessing the songs you saved to your library.
Keep trying and all the best.
You’ve been using illegal streaming audio converters
Have you been downloading music from Spotify using an audio converter? The truth is, downloading copyrighted songs without permission is illegal in many countries.
Spotify has the right to delete your account if you’ve been using third-party software (streaming audio converters) to illegally convert music to audio files.
Converting music from streaming services like Spotify into MP3 format may violate their terms of service and is considered a possible fraudulent activity on your account.
According to Spotify, they will delete your account if they detect any possible fraudulent activity on your account or anything else that violates their terms and conditions.
A friend of mine got his Spotify account deleted (even after two years of Premium) because he’s been using Sidify to convert music into MP3 files, which he thought was okay.
Spotify’s servers are down
If you feel like your Spotify account has been deleted and you cannot log into your account, there’s a possibility of technical issues from Spotify’s end.
There was a time early in 2022 when more than 100,000 people reported the same thing.
Many people were unable to log into their account and get the message “the username or email you provided is not associated with an active Spotify account” when resetting the password.
Also, when they try to create an account using the same email, it says that the email is taken.
Spotify acknowledged the issue and worked on the solution immediately. However, you shouldn’t create a new account during this time otherwise you’d have double accounts.
You should go to Spotify’s down detector to check if something is wrong with Spotify’s servers or not. If it’s down, it’s a problem on Spotify’s end. The best thing you can do is sit and wait.
You’ve been using a modified version of Spotify
A Spotify Premium mod is a modified version of the official Spotify app. It grants users access to Premium features without the need to pay for a subscription.
These modified versions are typically developed by third-party developers and can be found on various online platforms. And yes, using these modified versions is illegal.
If you’ve been using a modified version of Spotify Premium, you’re putting your account at risk of suspension or termination. In other words, your account may be deleted.
Spotify’s terms of service clearly state that using unauthorized apps or modified versions is strictly prohibited. If they detect illegal activity, they can take action against your account.
Using a “fake version” of Spotify is not only a violation of intellectual property rights that can lead to legal consequences, but it also poses security risks from malicious software.
A modified version of Spotify may contain malware, spyware, or other malicious software, all of which can compromise your device’s security and steal personal information.
You’re account has been disabled, not deleted
Spotify does not delete inactive accounts. They will only delete an account if it is flagged as spam or if the account holder contacts them and requests that their account be deleted.
It could be that your account is merely disabled, not deleted.