I’ve received many reports from Spotify users who were unable to add their addresses. Even with the correct address, the form declares the address as “not valid”. Let’s talk about it.
Why does Spotify say my address is invalid?
Spotify will say your address is invalid if the address you enter is different from what is shown on Google Maps. You should also avoid using dashes in your street number.
What to do if Spotify says my address is not valid
Filling in the correct address information is important to help Spotify run properly. If every time you do this the form says “address is not valid” here’s what you should do.
1. Make sure your address can be found on Google Maps
Every time a user signs up for the Family or Duo plan, Spotify will ask them to provide a home address. Search the address you’re trying to enter in the Spotify address form on Google Maps.
If your address doesn’t autocomplete, enter the entire address, then select Find. Spotify recommends that you verify your address while you’re at home.
If your address is different from what is shown on Google Maps, Spotify may consider your address not valid. You need to select the exact location of where you live using Google Maps.
2. Use words and numbers only
When filling in your address, don’t use anything other than words and numbers. After many trials and errors, I figured out that not using a dash in my street number WORKED.
It’s funny how making my address different from what is shown on Google Maps and my bank statements is what actually made it work. After removing the dash, my address was valid.
So, if you’re currently dealing with the “Spotify address not valid” error, keep your address as is but try removing the dash, dots, and slashes. Chances are, it should work.
3. Clear your browser cache and cookies
Sometimes, there are issues caused by browser cache and cookies that produce errors. What you can try is to re-verify your address from an incognito window or another browser.
Alternatively, you can also clear your browser’s cache and cookies. Clearing them often fixes certain problems, like loading or formatting issues on websites.
If you are using the mobile app, clear the cache by going to Settings. From the Settings view, scroll down and search for the Storage option, then tap on “Delete cache” underneath.
4. Choose a public location near your address
If your address is not showing up in Google Maps, pick a public location near your house (with the same postal code). This is actually not a permanent solution but a quick workaround.
Do not use someone else’s address.
The most important thing for Spotify is to verify your postal code, after all. Just remember that every member of the Spotify Family and Duo plan needs to fill in the same address.
5. Wait for the next software update
Like all apps, sometimes Spotify will experience bugs and issues. If you have tried everything, and Spotify still claims that your address is invalid, it could be a bug on the app.
There was a time somewhere during 2021 when many users complained on the Spotify forum. They all claimed that every time they filled in their address, it was invalid.
The Spotify moderator on the forum said “We’re aware of this issue and the right teams are currently looking into it” to the users who were experiencing the same problem.
After a month, the status was changed from “under investigation” to “fixed”. This goes to show that Spotify acknowledged the issue and managed to fix the bug on its platform.
If this is the case, there is nothing you can do but wait for the next update.
How does Spotify verify my address?
When you sign up for Spotify Family or Duo, you are asked to confirm your address.
This is the first step to ensure you live in the same house with other members. Everyone’s address should match the account receiving the bill each month.
Spotify claims that it will only use your GPS data to verify your location and nothing else. This means that down the line, the app will check your device’s GPS location periodically.
Laptops and computers will have their locations determined via their IP address. Mobile devices, on the other hand, will have their locations determined by location services.
If a member’s location is continuously different from the address, the account will be notified and the person will have 7 days to take corrective action, or be automatically removed from the plan.