In short: Make sure the Roku operating system and Apple Music are up to date. If Apple Music is still not working, restart your Roku TV by unplugging it and waiting 60 seconds. Also, clear the cache using a combination of buttons on the remote.
Apple Music is available on the Roku Channel Store to download for free on any Roku streaming device. The app allows you to stream and listen to millions of songs.
However, sometimes things don’t work as expected. These are some of the things you can do whenever Apple Music is not working on your Roku Streaming TV.
Make sure the Roku operating system is up to date
First, make sure that your Roku operating system and app version are up to date.
To update your Roku device, go to the list of options on the left and select Settings on your Roku home screen. In your Settings, scroll down and select System.
Select System Update, and then click Check now. Your Roku will check for updates. If one is available, a pop-up will appear asking if you want to update now or later — select Update now.
The Roku OS is the operating system developed specifically for streaming TV and is the software that powers all Roku streaming devices.
If the operating system is not up to date, certain apps like Apple Music won’t work on the platform, so this should be the first thing you should check.
Make sure the Apple Music channel is up to date
Just like the Roku operating system itself, channels like Apple Music also need updates too. The company usually installs updates automatically, but you can check manually.
On your Roku home screen, scroll to the Apple Music channel and press the star button on your Roku remote control. In the pop-up that opens, select Check for updates.
If there’s an update available, it will download and install right away. Making sure the Apple Music channel is up to date ensures that it will run properly on your Roku Streaming TV.
Check your internet connection
The next thing you should check is your internet connection. I recommend you take advantage of Roku’s added feature of checking your internet connection and download speeds.
Navigate to Settings > Network > Check connection. If you are receiving assistance from Roku’s customer care agents, please provide them with a picture of your test results.
A lot of people don’t realize that a bad internet connection can cause channels like Apple Music to not work properly on the Roku Streaming TV, so please check your internet connection.
Make sure your email address is correct
Also, make sure that the email address listed on the account screen is correct. You can find this in the Roku app on the left side menu arrow down to the Account option and press OK.
The screen will show you the email address used to sign in as well as your subscription. If either is not correct, press the Sign out button on the screen and then log back in.
In some cases, you may need to log out, remove the Apple Music channel, then reinstall the channel, and then re-login. It’s a hassle, but it’s effective for common problems.
Restart your Roku TV
Sometimes, your Roku TV just needs a restart. There are two ways to do this, so let’s talk about both methods you can use to restart your Roku Streaming TV.
The first and easiest option is to simply unplug your Roku TV directly from its power source. You’ll need to wait for at least 60 seconds before plugging it back in.
Believe it or not, this simple troubleshooting tip is what works for most people experiencing the same problem. Here’s what one person in the Roku community had to say:
“I figured it out. I had to unplug the power. And then plug it up again. It works now.” (Regarding Apple Music not working on the Roku Streaming TV)– Ace, Roku customer
Option number two is to use the system menu option. Navigate to Settings > System > System Restart. Once you’re ready, just press the restart button.
Clear the cache on your Roku TV
Last but not least, you can clear the cache using a combination of buttons on the Roku remote. Select Home from the main menu, then from the remote control, press the following buttons:
- Press the Home button 5 times.
- Press the Up button.
- Press the Rewind button 2 times.
- Press the Fast Forward button 2 times.
Once you’ve completed the sequence, wait for 30 seconds, and the Roku TV will clear the cache and junk files from the device. Then, it will instantly restart your Roku streaming device.
If you’ve tried all of the above tips but Apple Music is still not working on your Roku Streaming TV, then please contact Roku Customer Support and let them know about your issue.