Whenever Apple Music is not working on your Xbox, open the Apple Music app on your console, go to Settings and choose Reset Apple Music.
Following the footsteps of Spotify, you can now play Apple Music on Xbox consoles, including the Xbox Series X and Xbox One, thanks to the addition of a new app.
I was ecstatic about Microsoft adding the app because I’ll be able to play Apple Music in the background while playing a game. However, sometimes Apple Music is not working on Xbox.
Often, I would get the message stating “Network Unavailable” and further stating that “There were errors with this connection. Wait a moment, then try again.”
If you’re experiencing the same thing, here are some things you can do whenever Apple Music is not working on Xbox. After doing this troubleshooting, your music should be up and running.
Quit the Apple Music app on your Xbox
If you encounter a problem with the Apple Music app on your Xbox console, the first thing you should do is to close the app. It’s easy to close the app you’re using. Here’s how to do it:
Start by pressing the Xbox button to open the guide.
Next, make sure that the Apple Music app is highlighted from the mini-guide on the left side of the screen, and then press the Menu button on your controller. Select Quit.
After quitting the app, you can simply turn on the Apple Music app. Check whether the Apple Music app is able to play songs and tracks on your Xbox or not.
Often, simply closing the app can solve common issues. However, if the problem with the Apple Music app is causing the console to be unresponsive, power cycle your console instead.
Physically power cycle the console
According to Microsoft, you can perform a full power cycle or physically disconnect your Xbox console to fix common issues. This process does not erase any of your games or data.
To physically power cycle the console, turn off your console by holding the Xbox button (located on the front of the console) for approximately 10 seconds. The console will turn off.
Turn your console back on by pressing the Xbox button (located on the front of the console). Alternatively, you can also press the Xbox button on your controller.
You should see the green boot-up animation when the console restarts. If you don’t see the animation, repeat the steps. Make sure to hold the power button long enough until it’s off.
After performing the power cycle, check whether Apple Music is working or not. If the app is still not working, you’ll need to disconnect and reconnect your console’s power cable.
Press the Xbox button (located on the front of the console) for about 10 seconds until it shuts down completely. Then, unplug the console’s power cable and wait for at least 10 seconds.
It’s important to wait for at least 10 seconds. I would personally wait 30 seconds up to one minute because this step essentially resets the power supply of your Xbox.
After about a minute, plug the console power cable back in, and press the Xbox button on your console to turn it on. Nine times out of ten, Apple Music should work normally now.
Sign out of the Apple Music app (on your console)
I’ve seen many people on the Apple discussion forum that simply signing out of the Apple Music app on your console can solve the issue. Here’s how to sign out of Apple Music on your Xbox:
- Open the Apple Music app.
- Go to Settings > Account.
- Choose Sign Out.
After signing out, I’d recommend restarting your Xbox as well. After you’ve restarted your console, you can sign back into the Apple Music app and check to see if it works or not.
Reset the Apple Music app to its original settings
Whenever Apple Music is not working on my Xbox, what helps me is going to the settings tab and scrolling until I find Reset Apple Music, then resetting the app and signing back in.
Resetting the Apple Music app on your Xbox signs you out of your account, removes your personal information, and restores the app to its original settings.
To reset the Apple Music app on your Xbox, open the Apple Music app on your console. Go to Settings and choose Reset Apple Music. It should solve the issue on your Xbox.