In short: If Spotify is not working on Google Home, reboot your Google Home speaker. Then, disconnect and relink both of your Spotify account and Google Home account.
If Spotify is not working on Google Home (nothing is happening after a command or Google Home produces a “something went wrong” error), here’s what you’ll need to do:
1. Reboot your Google Home speaker
If Spotify isn’t working with Google Home, try rebooting your Google Home speaker. A reboot of your Google Nest or Home speaker or display may fix several issues.
Keep in mind that a reboot is different from a factory reset. I’ll talk more about factory resetting in the next section. There are two ways to reboot your speaker or display.
Reboot by unplugging your speaker
Unplug the power cord from your Google Home speaker. Leave it unplugged for at least one minute. Then, you can simply plug the power cord back in. That’s it.
Reboot from the Google Home app
Make sure your mobile device is linked to the same account as your Google Home speaker.
Open the Google Home app. Touch and hold your device’s tile. At the top right corner of the screen, tap Settings > More > Reboot. And that’s it, you’ve rebooted the speaker.
2. Disconnect and relink your Google and Spotify account
If rebooting Google Home doesn’t solve the issue, the next thing you need to do is to disconnect both your Google and Spotify accounts. Then, you’ll need to reconnect them again. Here’s how:
- Tap the menu of the Google Home app (top-left corner).
- Tap Account preferences, then Linked media accounts.
- Remove Spotify.
- Restart the Google Home app.
- Go back to Linked media accounts.
- Select Spotify and tap Link Account, then Log in to Spotify.
- Tap OKAY to confirm.
You’ll need to create a Spotify account by tapping Sign up to Spotify if you don’t have one already. After this, you’ll need to start the account link process from the beginning.
3. Clear data and cache for the Spotify and Google Home app
If disconnecting and relinking both your Spotify and Google account don’t work, you should clear the data and cache for the Spotify and Google Home apps. Here’s how to do it on Android:
- Swipe down from the top of your phone or tablet.
- Tap on the gear icon (Settings).
- Scroll down and tap on Apps.
- Search for the Spotify app, then tap on it.
- Tap Storage.
- Tap Clear data and Clear cache.
Repeat the steps, only this time, search for Google Home instead of Spotify in the list of apps. Make sure to clear the data and cache for the Google Home app.
Once you’ve cleared the data for both apps, go back to the home screen and open the Spotify app. You’ll be asked to log in. This should allow you to cast your sound to Google Home.
4. Make sure the account between your Google Home app and Google Assistant app is the same
I had a very very similar problem where Spotify would play music, but the music would only play what was last played on my Spotify account.
Of course, I did the usual troubleshooting. I relinked Spotify to my Google Home, logged out of the Spotify app, and unplugged my Google Home. I waited 10 minutes before replugging.
When I tried to relink my Spotify account and add a default service, I realized the service was connected to the Google Home app, but Google Home said otherwise.
Then, I realized something. I was logged into my second account on my Google Assistant app, which I was unaware of. After connecting the correct account, Spotify works on Google Home.
If the Google account on your Google Assistant and Google Home apps don’t match, Spotify won’t work on Google Home. It’s as simple as that.
In short, make sure the account between your Google Home app and Google Assistant app is the same. I’m sure this will only apply to a select few individuals but I hope it helps.
5. Factory reset Google Home
Performing a factory reset is a great way to troubleshoot errors and glitches, but I understand that most of you would be hesitant to factory reset your mobile phones.
So, the next best thing is to factory reset your Google Home. To do this, simply press and hold the Microphone On/Off button on the speaker for about 15 seconds.
The Google Home speaker will tell you that it’s about to reset, and if you continue holding the button, it will be returned to its factory settings.
Once reset, you can add Spotify again to Google Home.
Believe it or not, plenty of Google Home users found success playing Spotify after performing a simple factory reset on their Google Home devices. Be sure to try this out.
6. Make sure both apps are updated
You want to make sure both apps (Spotify and Google Home) are updated. Also, check if there are any firmware updates available for your speaker and let those install.
It sounds simple, but many people neglect to update their apps. I’ve seen plenty of people in the Spotify Community simply update their apps, do nothing else, and voilà, Google Home works.
7. Perform a clean reinstall of Spotify
Last but not least, you can perform a clean reinstall of the Spotify app. There might be some faulty files that are causing the connectivity issues.
Make sure to reboot and factory reset your Google Home first before clean reinstalling the Spotify app. I suggest doing the clean reinstall as a last resort.
If you want to learn how to do it, this helpful post on the Spotify Community will show you how to perform a clean reinstall based on what device you’re using.