In short: If Spotify isn’t working on your TCL TV, restart your TV. You could unplug the TV while it’s turned on, wait for 10 minutes, then replug the TV. This should make Spotify work again.
Having trouble with the Spotify app on your TCL TV?
Before you try anything, let’s start with the obvious. Make sure your TCL TV displays the correct time. If the time is not correct, Spotify won’t work properly on a TCL TV.
Here are some things you can do if Spotify is not working on a TCL TV.
1. Restart your TCL TV
TCL TVs run either Android, Roku, or Google TV depending on the model. If the Spotify app isn’t working on your TCL TV, the first thing you should do is restart the TV.
You can restart your TCL Roku TV from the Settings menu:
- From the Home menu, scroll down to the Settings menu.
- Select the Settings menu by pressing OK on the remote.
- Scroll down to select the System option.
- Press OK on your remote to open the menu.
- Select Power and then choose System restart.
- Choose Restart. Your device will shut off, then turn on again.
To restart your Android TCL TV, you can do it from the Settings menu:
- Press the Settings button on your remote control.
- Select More Settings > Device Preferences > About > Restart.
- Select Restart to confirm.
You can restart your Google TCL TV from the Settings menu:
- From the Google TV home screen, select Settings.
- Select System and then Restart.
- Once the system restarts, try running Spotify.
Once you’ve restarted your TV, Spotify should prompt you to log in back into your account. Performing a TCL TV restart often solves app issues, and you should do this first.
2. Discharge your TCL TV
If performing a restart on your TCL TV doesn’t trigger Spotify to work properly, the next thing you should do is to discharge your TV by unplugging and then replugging.
I’ve had many people do this and it works like a charm.
“Omg, the ONLY thing that worked was unplugging the tv and plugging it back in! I have a 43” Hisense-Roku that’s about 2 months old and this fixed my problem. Thank you so much for the help!!!”
“I have a 65” TCL Roku tv and the same thing, if you unplug and then plug it back in, it works immediately!”
“I have the same frustrating issue on my work TV and of course, I came here to find help. Unplugging the TV worked when updating apps didn’t.”
Keep the TCL TV turned on, then unplug it from the wall outlet. Hold the power button for 30 seconds while the TV is on and unplugged from the wall outlet. Wait for 10 minutes.
After ten minutes, plug your TCL TV into the wall outlet and turn it back on. Your TCL TV should be fine now. Open the Spotify app and it should be working.
Over time, your TCL TV can run low on memory, or residual electrical charge can build up. This can result in some glitches like the Spotify app not working.
Discharging or cold booting your TV drains the charge and resets the main board.
3. Make sure your TV and phone are connected to the same network
It sounds simple, but some people forget the fact that their phone and TV need to connect to the same Wi-Fi network in order to take advantage of Spotify Connect.
Please check your phone and your TCL TV. Are they both connected to the same network? If not, simply connect both devices to the same Wi-Fi network then try Spotify again.
4. Factory reset your modem
Sometimes, it’s an issue with the modem. If you’ve tried the three things I’ve mentioned above, it’s time to factory reset your modem. This will erase all settings, though.
You can back up your settings before performing the modem reset. Once the reset is complete, you can simply restore your custom settings on the modem.
Although each modem is different, you can do these steps to factory reset your modem. The reset button is typically red and can be found on the back of the modem.
Press and hold the reset button for 10 seconds (with the modem plugged in and turned on). You might need to use a paperclip or the tip of a pen to reach the reset button.
Once the power light turns orange (amber), release the button. You’ll need to wait between 4 to 5 minutes while the modem performs its factory reset.
Once the factory reset is complete, you’ll be asked to go through the activation process and may be asked for your account login information, just like the modem is brand new.
Try running the Spotify app once you’ve completed the setup. A friend of mine managed to get Spotify to work again on his TCL TV just by performing a simple reset on his modem.