In short: If Spotify isn’t working on your LG TV, disable the IPv6 in the network settings. You could also factory reset your modem and reboot your LG TV. Spotify should work now.
Having trouble with the Spotify app on your LG TV?
Before you try anything, let’s start with the obvious. Make sure your phone and TV are connected to the same Wi-Fi network. If the network is different, Spotify won’t work.
Here are some things you can do if Spotify is not working on an LG TV.
1. Disable IPv6 in the TV network settings
IPv6 is the next-generation protocol for the Internet, designed to eventually replace the current IPv4 protocol. Many devices and services already support IPv6, but it’s not yet widely used.
If the Spotify app is not working on your LG TV, disable the IPv6.
If you have the remote control, simply click on the gear icon, which will show the icons on the right side of the TV screen. Find the icon that says “Network” and click on it.
Under the “Network” settings, click “Wi-Fi Connection” and click on “Advanced Wi-Fi Settings”. At the top, you’ll see the IPv6 menu. You can simply turn it off from this menu.
Disabling IPv6 on the LG television internet settings worked for me. It seems Spotify needs to update its app for LG televisions so that it works properly with IPv6 enabled.
2. Factory reset your modem
If you have the same exact LG TV in another place, try running the Spotify app there. If it works, then the issue is with your TV or your modem. Your best bet is to factory reset the modem.
A reset restores your modem to its factory default settings. It’s useful to do if your modem isn’t working right, or if you changed some settings you can’t undo.
A factory reset will erase any customized settings you may have changed, including static IP address setup, DNS, personalized password, Wi-Fi settings, routing, and DHCP settings.
If you have custom settings, you can back up your settings before doing the modem reset and then restore them again once the reset is complete.
The reset button is typically red and can be found on the back of the modem. Although each modem is different, you can follow these steps to factory reset your modem.
With the modem plugged in and powered on, press the reset button (using a bent paperclip or pen tip) until you feel or hear a slight click. Hold it for about 10 seconds.
Release the button when the power light turns orange or amber. Wait between three to five minutes while the modem finishes the factory reset.
When it’s complete, the power light will again turn orange and you will need to run through the modem activation process as if setting it up for the first time.
You may be asked for account login information to configure your modem. Once the internet light turns green, you will be able to access the internet.
Your previously connected devices will all need to be connected again to your Wi-Fi network. Once connected, try running the Spotify app. It should be working fine.
A friend of mine discovered this when his LG TV doesn’t play Spotify. He tested it on his daughter’s house (same LG TV) and it worked there, so he factory reset his modem.
3. Restart and factory reset your LG TV
A hard reset can solve memory and software-related issues, but also erases all the settings you’ve changed on the TV. I recommend restarting your TV before you reset it.
To restart your LG TV without a remote, press and hold the “Power” button on the TV for about 10 seconds. Once it turns off, unplug the TV from the wall outlet.
Wait at least a minute. You want the power to cycle through to ensure your TV is completely off. After you’ve waited a minute with the TV unplugged, you can plug it back in and turn it on.
Try running Spotify. If it doesn’t work, you’ll need to do a hard reset. You can read this guide by LG on how to factory reset your TV based on the model you have.
4. Update your LG TV’s firmware
Some apps won’t work properly on your LG TV if the firmware isn’t up to date. You should check whether there is a firmware update. If there is one, be sure to update the firmware.
To update your LG TV’s firmware, go to Settings > All Settings > Support. Then, select Software Update. Select Check for Updates and if an update is available Download and Install.
Once the download is complete, power OFF the TV for 10 seconds then power ON to install the update. If you wish to have the TV update automatically, set Auto Update to on.
5. Make sure your LG TV displays the correct time
In some cases, the time on your LG TV might not be set correctly. It may sound simple, but incorrect time can produce an error on some apps, including Spotify.
Go to Settings, and make sure the time displayed on your LG TV is correct. You can also adjust the time to follow the network if the TV is connected to the internet.
6. Don’t use a VPN
If you’re using Spotify Connect to play music on your LG TV, make sure that you’re not using a VPN on your phone. There are reports that Spotify doesn’t work with a VPN.
Spotify doesn’t officially support the use of a VPN. Because of this, there is a huge possibility that the service won’t connect to the Spotify servers when used together with a VPN.
7. Use an Android TV streaming media player
When you’ve tried everything but nothing works, you could simply connect an Android TV streaming media player to your LG TV, which you can connect through HDMI.