Element TV Not Connecting to Wi-Fi (Here’s the Solution)

Are you experiencing connectivity issues with your Element TV? I’ll walk you through a series of methods, each designed to address Wi-Fi connectivity problems associated with Element TVs.

Here’s the quick troubleshooting video if you prefer a visual guide:

Use the Roku remote and not the universal remote for the first two troubleshooting steps. You can buy two Roku remotes for under $13 on Amazon.

1. Disable network pings from the Platform Secret Screen

Start by disabling network pings. To do this, access the Platform Secret Screen. You’ll use a specific button sequence. With the TV turned on, press these buttons in order:

  • Press the HOME button 5 times.
  • Press the FAST FORWARD button once.
  • Press the PLAY/PAUSE button once.
  • Press the REWIND button once.
  • Press the PLAY/PAUSE button once more.
  • Press the FAST FORWARD button once more.

After pressing the buttons in order, the Platform Secret Screen will appear on your TV.

Select ‘Systems Operations Menu’ from the interface and pick ‘Network Menu’ from the options. Here, you can toggle network pings. Select ‘Disable network pings’. Afterward, you’ll see ‘Enable network pings’, confirming the pings are off.

2. Perform the special reset with the Roku remote controller

After you’ve disabled network pings from the Platform Secret Screen, the next step is to perform the special reset using a key combination with the Roku remote control.

With the TV turned on, press these buttons in the correct order:

  • Press the HOME button 5 times.
  • Press the UP button once.
  • Press the REWIND button twice.
  • Press the FAST FORWARD button twice.

Remember to press the key combinations quickly. If you pause too long between buttons, it won’t work.

After completing the sequence, your Element TV will freeze for about 20 seconds, indicating it’s preparing for a reboot.

After a 20-second freeze, your Element Roku TV screen will go black and restart. Wait for about 30 seconds as it powers back on.

Allow your Wi-Fi to connect automatically as the TV turns on. Then, check if the TV connects to the internet.

Most of the time, these troubleshooting steps will fix the “Element TV not connecting to Wi-Fi” issue.

However, if you’re still having issues, it’s time to reboot your router and modem.

3. Reboot your router and modem

If your Element TV still isn’t connecting to the internet after the above steps, try rebooting your router and modem. This allows them to cool down and refresh.

First, unplug the router and modem. Avoid using buttons labeled ‘Reset’ or ‘Restart’ as they might initiate a factory reset.

Wait for 30 seconds. This cooling period signals to your ISP and devices that the router and modem are offline.

Plug in the modem. If it doesn’t power on immediately, press the Power button.

Wait at least 60 seconds. The modem will authenticate with your ISP and get a public IP address. After a minute, plug in your router.

Wait for 2 minutes to let the router boot up. Then, test your Element TV’s Wi-Fi connection.

You can also refer to your router’s user manual. Most Wi-Fi routers have a reset button you can press with a pen or paperclip.

By following these steps, I’m confident you can fix the connection issues with your Element TV.

Related articles:

Scroll to Top