Are you experiencing audio issues with your Element TV? I’ll walk you through a series of methods, each designed to address common audio problems associated with Element TVs.
Here’s the quick troubleshooting video if you prefer a visual guide:
Ensure your Element TV isn’t on mute
The first thing you should do is to make sure your Element TV isn’t on Mute.
Push the Mute button on your TV remote. The screen should show if the TV is muted. Look at the top right corner of the screen. Make sure there is no slash on the speaker icon.
Press the Mute button until the slash disappears from the speaker icon. If that doesn’t work, try raising the volume on your TV.
It might seem like the Element TV has audio problems. But often, the sound issue is just because the TV is on Mute.
Perform the special reset using the Roku remote controller
If the TV isn’t on Mute and the sound isn’t working, start with a special reset. Use specific button combinations on the Roku remote.
Use the Roku remote for this reset, not the universal one. You can buy two replacement Roku remotes for under $13 on Amazon.
With the TV turned on, press these buttons in the correct order:
- Press the HOME button 5 times.
- Press the UP button once.
- Press the REWIND button twice.
- Press the FAST FORWARD button twice.
Press the key combinations quickly without long pauses. If you wait too long between buttons, it won’t work.
After the sequence, your Element TV will show unusual behavior before rebooting. It will reboot twice after the sequence.
This whole process is going to take about two minutes.
Once your TV is booted up, check if the sound is working properly or not. Nine times out of ten, this special reset should fix any audio problems an Element TV might have.
If it doesn’t, let’s move on to the next step.
Unplug your Element TV from the socket
If the special reset doesn’t work, try this: unplug the TV from the socket.
Wait 60 seconds and plug it back in. This action will reset your Element TV. This reset is not the same as turning the TV on and off with the remote.
Look for a software update
If performing both the special reset and unplugging directly from the socket didn’t solve the issue, the next step is to check for a software update.
To check for a software update, press the HOME button, then scroll down and select ‘Settings’. Move over to the right side, scroll down, and select ‘System’.
Find and choose ‘System update’. Look for the ‘Check now’ option. It lets the TV see if there’s a new software update.
If there is an update available, make sure your TV downloads and installs the new update. If your software is already up to date, let’s move on to the next step of this troubleshooting.
Update your Element TV software regularly. This gives you the latest features and fixes bugs, like audio problems.
Reset your Element TV’s audio settings
Resetting the audio settings on your Element TV can fix sound issues. Reset the audio settings first, before a factory reset.
To reset the audio settings, press the HOME button, then scroll down and select ‘Settings’. Move over to the right side, scroll down, and select ‘System’.
Find and choose ‘Advanced system settings’. Select the ‘Factory reset’ option and then the ‘Reset TV audio/picture settings’ option.
Press (Play/Pause) three times to return the TV picture and audio to default settings. Roku accounts and installed channels won’t be affected.
Then, click OK once the reset has been completed.
Resetting the TV audio settings changes only those settings, not the whole Element TV setup.
Factory reset your Element TV
If the sound isn’t working, you can factory reset your Element TV. This resets everything to factory settings and removes all accounts.
To perform the factory reset, press the HOME button, then scroll down and select ‘Settings’. Move over to the right side, scroll down, and select ‘System’.
Find and choose ‘Advanced system settings’. Select the ‘Factory reset’ option, then select the ‘Factory reset everything’ option.
To proceed, your Element Roku TV will prompt you to enter a special four-digit code using the remote. Enter the code and your TV should factory reset.
After the factory reset, it should fix audio issues. This includes no sound, out-of-sync delays, or odd noises from the Element TV.