Although you have paid for a Premium subscription, you cannot access the Premium features of Spotify on your phone. You’ll need to troubleshoot this issue step by step.
There are a number of possibilities when Spotify Premium is not working on your phone. In this article, I’ll share with you some of the problems along with their solutions.
1. Log out then log back in
Once you’ve made the payment, Spotify needs time to sync your Premium membership and your phone. All you need to do is to log out and log back into your account.
This can force an update between your phone and your account. If you’ve done this and you still cannot access Spotify Premium, wait for 1 hour to log back in.
2. Force close Spotify and restart your phone
I get it. You’re likely to feel annoyed when tech support asks you if you’ve restarted your device. That said, have you restarted your phone yet?
If the restart didn’t work, force close the Spotify app.
Then, reboot your iPhone or Android smartphone. Restarting the app and rebooting your device might sound simple, but they can help solve issues when an app doesn’t work properly.
3. Make sure your payment is successful
Just as Spotify needs time to sync your account, it may also need time to confirm your payment. Your transaction may not have gone through if your Spotify Premium payment is “pending.”
When you submit a payment, your bank puts the funds aside as “pending”. The pending status will expire and the funds will be returned to you if the payment fails.
Make sure your credit/debit card is working properly.
If your plan is with a partner company (pay by mobile or PayPal, for example), contact them and ask whether the transaction has been successful or not.
4. Login with your username instead of email
If Spotify Premium is not working on your phone, try logging into your Spotify Premium account using the username assigned to you by Spotify instead of using your email address.
My computer was able to recognize my Spotify Premium account, but my phone didn’t. I logged out from Spotify on my phone then logged back in using my username and it worked.
It’s a wild guess, but I think a Spotify Premium subscription is linked to your username and not the email address of your user account once the payment is successful.
You should receive an email receipt from Spotify for your Premium subscription purchase. Inside, you will be able to see the assigned username for you.
5. The Spotify mobile app needs an update
If you are using the Spotify mobile app, and your Premium account is not working, check for an update. The mobile app may be out of date. An update may solve the issue.
Check Google Play Store or App Store for updates.
Updates contain important changes to improve the performance, stability, and security of the applications that run on your phone. Make it a habit to keep your mobile apps up to date.
It’s also a good idea to reinstall the Spotify mobile app. Often, a simple reinstall is all you need to get your Spotify Premium account working as it should.
6. Make sure you log in to the right account
It could be that you didn’t log in to the correct Spotify account. If you have created multiple accounts in the past, you could have logged into another account that doesn’t have Premium.
Check your account page and make sure you log in using the same email address. If there’s no email address on your account page, try logging in with Facebook.
I often find people logging into the wrong account which doesn’t have Premium.
7. You have been removed from the Premium plan
Some Spotify Premium plans are made for a group of people. For example, the Premium Family is for 6 people while the Premium Duo is for 2. Did you get invited to a Premium plan?
If so, the account manager may have removed you from the plan, either on purpose or by accident. You can ask the manager to invite you again or choose a different Premium plan.
Alternatively, you may have lost access to your account if Spotify can’t verify you.
8. You haven’t connected an email address
Spotify assigns a random combination of numbers and letters as the username each time someone creates an account. Once you create an account, connect an email immediately.
You may have trouble logging back in once you log out because you are likely not to remember your username, since you haven’t connected your account to an email address or Facebook.
Worse, you cannot log back in using your credentials and you cannot reset the password because the account is not connected to an email address or Facebook account.
Make sure you connect your Spotify Premium account to an email address.
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